Ms. Tausel joined Management and Network Services in 1999 as a credentialing nurse. In 2002, she was promoted to Director of Network Development and was responsible for building and maintaining skilled nursing facility networks, credentialing all network facilities and addressing all provider quality issues. She also assisted in the development of the Provider Quality Management Policy and Procedure Manual, which enabled MNS to obtain delegated credentialing with national accredited insurance companies.
Heather implemented and developed the Provider Education Department to improve communication and customer service to the MNS providers. In 2010, Heather began working with the payors to build and expand provider networks. In 2014, Heather was named Chief Development Officer.
Heather has more than 20 years of long-term care experience. Prior to MNS, she worked as an account specialist and a nurse consultant for a national long-term care pharmacy. She holds a nursing degree and recently earned her master’s degree from the University of Phoenix.