Executive Team

Mr. Deeley joined Management and Network Services in 2014 after having served for several years on the MNS Board of Managers. Brian has more than 25 years of experience in strategic planning and development, including stints with two global consultancies as well as corporate development roles within two fortune 500 corporations in the insurance and healthcare arenas. Brian’s specialties include driving growth via new organic initiatives as well as strategic alliances, joint ventures, and acquisitions. During his time with MNS, Brian has worked extensively with various managed care organizations to develop and implement novel reimbursement strategies to reinforce SNF network quality initiatives. In addition, under Brian’s leadership MNS has refined and expanded the suite of value added services available to SNF customers across the country.

Brian holds a Master of Business Administration (MBA) from the University of Chicago’s Booth School of Business and a Bachelor of Science in Mathematics and Computer Science from the University of Notre Dame.

Mr. Lilly brings more than 25 years of healthcare leadership experience to his role as President of MNS. A seasoned expert in managed care, Mark has held senior positions at UnitedHealthcare and Optum, where he worked closely with post-acute care providers to develop outcome-driven payment models that advanced value-based care across the continuum.

Mark’s career spans strategic planning, financial analysis, and healthcare operations, with a proven track record leading 5-star Medicare Advantage Special Needs Plans and designing innovative care delivery models for the Post-Acute and Long-Term Care space. Known for building strong, aligned partnerships, Mark has consistently created programs that deliver shared success—driving growth and profitability while improving patient outcomes.

Mark holds an MBA from the University of Virginia’s Darden School of Business and a BA in Economics and Business Management from Gettysburg College in Pennsylvania.

Mr. Hoffman helped found Management and Network Services in 1996, originally serving as Vice President of Business Development. In 1997, Jon was named President and CEO and served in that capacity for more than 20 years. Jon continues to work closely with many of MNS’ customers and currently serves as MNS’ Chief Operations Officer, focusing his efforts on continuously improving and enhancing the services MNS provides to customers.

Jon has nearly 40 years of long term care experience. Jon began his career in 1983, serving as the business office coordinator for six Volunteers of America nursing facilities in Ohio, with a special focus on accounts receivable and collections. In 1987, Jon was the administrator of Leisure Oaks Convalescent Center in Defiance, Ohio, and in 1990, he was the administrator for Trinity Retirement Community in Beavercreek, Ohio. Jon is a graduate of Wright State University.

Ms. Tausel joined Management and Network Services in 1999 as a credentialing nurse. In 2002, she was promoted to Director of Network Development and was responsible for building and maintaining skilled nursing facility networks, credentialing all network facilities and addressing all provider quality issues. She also assisted in the development of the Provider Quality Management Policy and Procedure Manual, which enabled MNS to obtain delegated credentialing with national accredited insurance companies.

Heather implemented and developed the Provider Education Department to improve communication and customer service to the MNS providers. In 2010, Heather began working with the payors to build and expand provider networks. In 2014, Heather was named Chief Development Officer.

Heather has more than 20 years of long-term care experience. Prior to MNS, she worked as an account specialist and a nurse consultant for a national long-term care pharmacy. She holds a nursing degree and recently earned her master’s degree from the University of Phoenix.

Mrs. Hope joined MNS in 2007 as a Case Manager and since that time has been promoted to Senior Team Lead, Care Coordination Manager, Director of Care Coordination and currently serves as MNS’ Vice President of Clinical Operations. Voni has been involved with and/or responsible for the development and implementation of the procedures and policies of the Care Coordination Department in a fast-changing insurance environment.

Prior to joining MNS, Voni earned her RN at the age of 20. After a short term working in a Skilled Nursing Facility and then the VA, Voni found her clinical calling as an Emergency Room nurse. She spent the next 15 years working in the ER, building crisis management skills, and a strong clinical knowledge base.

Mrs. Wehner joined MNS in 2006 as a member of the Care Coordination team and has since held various roles within the Business Development, Network Development, and Compliance departments. She is currently the Vice President of Strategic Initiatives and serves as the MNS Compliance Officer. Her responsibilities include the review of all payor and provider contracts, regulatory compliance, and oversight of provider credentialing activities. With more than 20 years in the Skilled Nursing sector, Joyce has been involved in the evaluation and negotiations of thousands of payor and provider contracts.

Joyce began her career in the accounting department at Health Care and Retirement Corporation and also spent several years with a consulting group assisting in acquisition evaluations, operational turnarounds, and auditing vendor contracts.

Amanda joined Management and Network Services in 2010 and has worked in various roles during her time with the company, including positions within both MNS’ Clinical Services and Reimbursement departments. Amanda’s breadth of knowledge and systems expertise led her to move to MNS’ Customer Service arena where she served as the National Customer Service Manager for several years. Most recently, Amanda was elevated to the position of Director of Provider Relations where she continues to oversee customer service operations as well as lead a team that spans across all geographic markets and lines of business focusing on establishing, educating, maintaining, and servicing relationships with MNS Providers. Throughout her career Amanda has consistently demonstrated exceptional problem-solving skills and an unwavering commitment to delivering excellent customer service. Amanda credits her previous Healthcare roles with a durable medical equipment supplier for lymphedema patients, as well as her experience in providing patient care as a Medical Assistant and Referral Coordinator for a faith based, nonprofit Health Center, for shaping her dedication to servicing others.

Ms. Shandor joined Management and Network Services in 2001. Prior to becoming the Senior Regional Manager for Business Development in 2005, she served as Marketing Analyst and Business Development Manager. She was instrumental in the development of MNS’ operating policies and procedures as well as a comprehensive marketing plan, which contributed to the growth of the company. In 2009, Melissa was promoted to Director of Business Development in which she oversees payor contracting across the country. She is also responsible for obtaining new insurance contracts, building and maintaining relationships with current contracted insurance companies, as well as researching and analyzing health care data.

Melissa has over 19 years of experience in managed care and the post-acute environment. Prior to MNS, she worked as a financial analyst for a national institutional food service provider. She received her Bachelor of Science in business administration with a major in finance from Youngstown State University.

Jennifer has over 30 years of experience in SNF billing and collections encompassing not only Managed Care but also Medicare, Medicaid and Private Pay.  She spent over 20 years with a large for-profit senior living company in a regional role managing the business office functions (specializing in billing/collections) across multiple SNFs.  Jennifer most recently served as the Director of Billing & Collections for a local non-profit senior living company where she was responsible for not only SNF billing but also Independent Living, Assisted Living, Hospice and even Physician Services.  Jennifer has been a member of OHCA’s Billing Committee for the past 13 years and has previously served as an industry consultant and revenue cycle subject matter expert.

Mrs. Barrie joined MNS in 2021 to lead the claims and collection activities of the Reimbursement team by building payor relationships and providing valuable and quality claims services for our customers.

Judy has nearly 40 years of experience in insurance and managed care claims and customer service. Starting in 1985, Judy entered managed care as a Claims Manager for a start-up HMO in Toledo, Ohio. Moving to Cleveland as Claims Manager for Blue Cross and Blue Shield of Northern Ohio, Judy managed a group of health claims and customer service teams and ventured into provider contracting and credentialing, building one of the original Medicaid HMO networks in northern Ohio. For the past 23 years, she successfully operated a high-volume, fast-paced medical billing, customer service, and health information management departments of a workers’ compensation managed care organization as Vice President. Judy is a graduate of Bowling Green State University.

Mr. Kneisley joined MNS in 2021 as Director of Finance and brings with him over 25 years of experience in for-profit and non-profit finance leadership including a combined 13 years in the healthcare industry.

Gene has specialties in financial reporting/analysis, corporate tax, and budget preparation as well as strategic planning and analysis. He brings to MNS a strong background in developing and implementing process improvements as well as executive experience supporting new ventures and bolt-on acquisitions. He has a passion for finance and accounting and thrives on achieving “win-win” financial objectives that favorably impact the business as well as customers and business partners. Gene received his Bachelor of Science in Finance and Accounting from Franklin University and Advanced Leadership Certificate from the Ohio Providers Resource Association.

Ms. Glidewell joined Management and Network Services in 2019 as the Manager of the Care Coordination Department and currently serves as MNS’ Director of Clinical Services. Priscilla brings 13 years of clinical experience with a special focus in MDS and Skilled Nursing Reimbursement. Priscilla oversees the MNS Care Coordination team and works directly with payors to ensure streamlined admissions processes.

Prior to joining MNS, Priscilla was a Regional Director of Clinical Reimbursement for a Skilled Nursing Facility. Priscilla earned her RN from Fortis College and her BSN from Western Governors University. She is a member of the Reimbursement Committee for the Ohio Healthcare Association, a member of the American Association of Post-Acute Care Nursing, and a Certified Dementia Practitioner.

Mr. Hoffman joined MNS in 2015 as a member of the Business Development team and is responsible for assisting payors, ACOs, and other risk-bearing entities with their skilled nursing facility (SNF) networks. Justin has assisted multiple payors in establishing/contracting new SNF networks, converting and re-contracting existing networks to implement value-based reimbursement structures as well as introducing various clinical support models. In addition, Justin also facilitates ACO 3-Day waiver implementation, preferred provider and fee reduction agreement strategy, project management, as well as network analysis. For the past several years Justin has also begun collaborating with UM teams to pilot the proprietary MNS Payor Portal: a HIPAA compliant, real-time, electronic care coordination platform designed to reduce turnaround times, promote communication efficiency, and mitigate LOS. Justin dually holds a Bachelor of Science (BS) in International Business as well as Bachelor of Arts (BA) in French from Wright State University.

Samantha Church is the VP of Strategic Growth at Management & Network Services (MNS), is a proven sales and business development leader with more than 20 years of healthcare industry experience driving market expansion, building high-performing teams, and developing strategic partnerships that fuel sustainable growth. Throughout her career, she has successfully led multi-state growth organizations, implemented scalable business development strategies, and delivered strong results across managed care, provider networks, hospitals, and post-acute care settings.

Having worked on both the provider and health plan sides of the industry, Samantha brings a unique perspective on aligning the goals of payers, health systems, physicians, and skilled nursing providers to create value-driven partnerships and improve outcomes. Her extensive track record includes designing and deploying growth frameworks across more than 250 healthcare facilities while expanding enterprise partnerships with national and regional healthcare organizations.

Samantha is particularly passionate about serving the skilled nursing and post-acute care community. She has dedicated much of her career to building collaborative partnerships that improve access, strengthen care coordination, and drive value for patients, providers, and healthcare organizations alike. Known for her collaborative leadership style, strategic vision, and deep industry relationships, Samantha focuses on expanding strategic partnerships and supporting the company’s continued growth and innovation.

Nikki Jackson is the Director of Clinical Initiatives at Management & Network Services (MNS), where she leads strategic clinical operations and national managed care initiatives supporting post-acute and skilled nursing providers across the country.

With two decades of healthcare experience, Nikki combines extensive clinical knowledge with operational expertise to help providers navigate complex reimbursement environments. Her career at MNS focuses on driving process innovation, overseeing national clinical programs, supporting new client implementations, and developing scalable solutions that reduce administrative burden while improving authorization outcomes, compliance, and financial performance.

Nikki’s comprehensive understanding of post-acute care is built on a diverse career path that began as a nursing assistant. She progressed through essential frontline and leadership roles, including floor nurse, wound care nurse, nurse manager, and Assistant Director of Nursing, before transitioning into managed care leadership. Certified in Managed Care Nursing through the American Association of Managed Care Nursing (AAMCN), she leverages this unique firsthand insight to develop practical solutions that successfully balance high-quality patient care with operational efficiency.

Recognized for her collaborative leadership and passion for innovation, Nikki is dedicated to advancing the future of post-acute care through technology adoption and strategic partnerships. She works closely with providers, payors, and technology partners to streamline complex managed care workflows, strengthen industry collaboration, and create sustainable solutions that empower facilities to thrive in an evolving landscape.

Outside of her professional life, Nikki enjoys traveling, cruising, camping, and spending time with her husband and two children, as well as cheering on her favorite football teams.